Verifying your business on Google My Business (GMB) is crucial for local SEO and customer trust. However, some users experience delays or failures in verification even after uploading a video as requested. If you’re facing this issue, here are several troubleshooting steps and alternative solutions to get your business verified.
1. Check the Video Requirements
Ensure that your video meets Google’s verification criteria:
- The video must be recorded at the business location.
- It should clearly show the business exterior, signage, and surrounding area.
- Capture the interior, including equipment, employees, and branding.
- Show business documents if required (licenses, receipts, or utility bills).
- The file should be in a supported format (MP4, MOV) and within size limits.
2. Verify Upload Success
Sometimes, the video upload may fail without showing an error. Double-check that:
- The video was successfully uploaded and submitted.
- There are no network issues during the upload.
- You received a confirmation that the video is under review.
3. Wait for Processing Time
Google’s verification team manually reviews the video, which can take several days.
- Standard review time: 5-7 business days.
- If it has been longer, proceed with other troubleshooting steps.
4. Contact Google Support
If your verification is stuck, contact Google Support:
- Go to Google Business Profile Help.
- Click on “Contact Us” and choose the verification issue.
- Provide proof of your business, such as lease agreements, business registration, or tax documents.
5. Try Alternative Verification Methods
If the video method isn’t working, request an alternative verification option:
- Postcard Verification – A postcard with a code is mailed to your address.
- Phone or Email Verification – Some businesses qualify for verification via a call or email.
- Live Video Call – Google may allow a live video call with a support representative.
6. Ensure Business Information is Accurate
Google may delay verification if business details are inconsistent. Make sure:
- Business name, address, and phone number match official records.
- The location is not listed as a virtual office or residential property.
- There are no duplicate listings for the same business.
7. Reapply for Verification
If the initial verification fails, try submitting the video again with additional proof:
- Show clearer visuals of your business location.
- Include real-time proof such as staff interacting with customers.
- Add timestamps and location tags if possible.
8. Seek Community Help
Sometimes, other business owners have faced similar issues and found solutions. Try:
- Posting in the Google Business Profile Community.
- Checking online forums and social media groups for troubleshooting tips.
Final Thoughts
While video verification is an effective method, delays and failures can occur. By following the steps above, you can increase your chances of getting verified or find an alternative way to verify your business. If problems persist, reaching out to Google directly is the best course of action.
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